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Customer Support Specialist

Company

AppsHill Consulting Sdn Bhd

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

July 04, 2026

Position Overview

Job Details:
Open for Malaysian and Native Japanese.
Language Requirement: Native Japanese speakers or JLPT N1 certified candidates for locals.
Hybrid working model and office hours support.
Proficiency in Japanese Language and ability to communicate in English (Written / Spoken).
Answers incoming calls, and emails relating to the program supported.
Identifies customer requirements and ensures they are answered or routed appropriately.
Manage customer escalations and ensures that these are answered, tracked, and escalated as required.
Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.

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Customer Support Specialist

Position Overview

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