We are seeking a highly skilled and experienced Customer Support Specialist fluent in English; Chinese or Vietnamese languages will be an added advantage to join our dynamic team. The ideal candidate will have a solid background in the forex industry, with a proven track record of providing exceptional customer support services. With a focus on delivering top-notch assistance to our clients, this role involves handling client inquiries, chats, and performing Level 0 trade investigations. Additionally, the candidate should have experience collaborating with various internal teams and a strong understanding of regulatory compliance. If you have 2-3 years of experience in the forex sector we invite you to apply for this exciting opportunity.

Key Responsibilities

• Provide exemplary customer support to our clients via multiple channels, including email, chat, and phone.
• Handle and resolve client inquiries, requests, and issues promptly and professionally...