Customer Support Agent (Gorgias)

Activate Talent is looking for a Customer Support Agent with hands-on Gorgias experience to support fast-growing ecommerce brands.

Responsibilities include managing customer tickets across email, chat, and social channels, resolving order/shipping/product issues, maintaining high CSAT scores, and working closely with operations and CX teams to deliver an exceptional customer experience.

Ideal candidates have experience with Shopify, Gorgias, and DTC/ecommerce customer support in high-volume environments.