Location: Islamabad, Pakistan

Department: Customer Support

Reports To: Senior Operations Manager

Company: Swapp

About Swapp

Swapp is a fast-growing mobility startup transforming how people access and experience transportation. We provide flexible car subscription solutions that eliminate the traditional constraints of ownership — giving customers freedom, convenience, and choice.

We are now hiring a Customer Support Team Lead to drive performance, quality, and customer satisfaction across our support operations in Islamabad.

Role Overview

As the Customer Support Team Lead, you will oversee the daily performance of our customer support agents, ensuring high-quality interaction, efficient ticket resolution, and excellent customer satisfaction. You will coach, mentor, and manage a team responsible for handling inbou...