We are looking for a** Customer Support Team Lead** to lead and structure the Locus Mobile support function while actively contributing to Level 2 technical support. This role is critical to strengthening customer satisfaction, improving support efficiency, and building a dedicated, high-performing team. You will work closely with our support and production teams in-office, supporting Locus Mobile customers in the Fire and Health segment across installations, services, and ongoing technical operations. The role is based in Sandefjord, Norway and requires on-site presence 3-5 days per week.
**What You Will Do**:
- Lead and develop a small team (2-3 support engineers) within Locus Mobile support
- Structure and improve support processes and efficiency, service quality and customer satisfaction
- Conduct performance reviews, follow-ups, and team development conversations
- Provide hands-on Level 2 technical support (installations, user issues, hardware configuration, softwa...