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Customer Support Trainer

Company

Gratitude

Location

Taguig, Metro Manila

Posted

June 08, 2026

Position Overview

Roles & Responsibilities

Training Design & Curriculum Development

  • Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.
  • Build role-based learning paths tailored to audiences such as technical implementation engineers, account managers, and client solution teams.
  • Translate complex technical documentation – including API references, SDK guides, and platform architecture diagrams – into accessible, engaging instructional content.
  • Maintain and continuously update training content to reflect platform releases, new features, and evolving ad tech industry standards.


Technical Instruction & Facilitation

  • Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversio...

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