RESPONSIBILITIES

. Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

. Follow up closely with internal parties for resolutions.

. Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

. All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

. Assist in processing and invoicing Local and Export spare part orders.

. Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

. Spare parts inventory management.

. Perform other assigned duties and/or project work.

REQUIREMENTS

. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an ...