Primary Functions

• Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
• Ability to research, diagnos and troubleshoots and resolves the issues to the clients’ satisfaction
• Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder

Daily Operations

• Handles IAM, OE, ESItronic Calls & Emails
• ESItronic License Deployment
• ESItronic Remote Troubleshooting
• CDB Compliance (Real Time Documentation of Interactions)
• C4C Documentation (OE)
• XMS update, deployment
• OE Remote Troubleshooting
• Bosch Warranty System Processing
• Bosch Motorsports Inbound Support
• Bosch Warranty System Quality Monitoring
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