Customer Transformation Lead

£65,000 per annum

Chelmsford

Permanent

Full-Time

We are looking for a Customer Transformation Lead to lead the transformation of customer services required to successfully integrate CHP and Estuary into Delta, ensuring continuity of service at Day 1 while designing and delivering improved customer journeys and service models for the future organisation.

The role is responsible for ensuring that all transformation activity considers and enhances the customer experience, aligning services, processes and systems to deliver a consistent, high-quality service to residents.

The postholder will play a key role in embedding a customer-first approach across the programme, ensuring that integration decisions support both operational stability and long-term service improvement.

What you'll be doing

* Lead the development and delivery of the Customer Transformation approach, aligned to the overall integra...