Customer Transformation Officer

Salary: £35,162

Can you improve our customer journey?

At Sevenoaks, the customer experience is at the heart of all we do, and you’ll seek to make a positive impact to this through digital transformation.

You’ll work in conjunction with our IT & Customer Solutions teams to develop and support online forms and case management systems using a low‑code platform and integrate with other systems. Working in an Agile way, you’ll engage with staff and stakeholders to develop requirements documentation, map processes and deliver projects.

If you have experience of a customer focused role, then you’ll know how important communication is and you’ll be comfortable establishing and maintaining good working relationships and effective communication with service managers, staff, stakeholders and customers throughout the projects.

So, if you share our passion for improving the customer journey then ...