Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS), basic concepts of AI and cloud environments.
Understanding on SSL, DLP, defense in depth.
Demonstrated persistence and follow-through when working cross-functionally to resolve open items.
Experience managing technical documentation or knowledge bases.
Comfortable navigating ambiguity and driving clarity in loosely structured tasks.
Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential.
Highly organized, self-directed, and able to manage multiple simultaneous deadlines.
Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences.
Responsibilities
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