To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo

Provide impeccable customer service.

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Resolve banking and letter of credit problems.

Advise customers on payment terms.

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post entry activity on customer's be...