CUSTOMER SUPPORT AGENT / AGENT DU SERVICE CLIENTÈLE (Ciudad de Puebla – Presencial)

Do you speak advanced and fluent English or do you speak fluent French? Parlez-vous couramment français ? Ce défi est pour vous. Nous vous recherchons! This challenge is for you. We're looking for you:

We need:

• 1-2 years of Customer Service

Education:

• Bachelor's degree preferred.
• ITSM foundation training preferred.

Position Responsibilities

• Maintains daily communication with the team and meets productivity standards.
• Receives incoming calls and emails from customers and creates tickets for requests.
• Responds to high-priority and critical tickets and projects according to standard operating procedures.
• Acts as the first responder within the hosted notification environment, identifying and documenting information.
• Supports the manager with the daily operation of the Customer S...