Team Overview

As a CX Operations Analyst, you will support Customer Experience and Customer Service initiatives by analyzing customer feedback, operational performance, and market trends. You will work closely with cross‑functional teams to identify customer pain points, generate insights, and contribute to process improvement initiatives that enhance both customer experience and operational efficiency.

This role is adecuado for someone with a strong analytical mindset who enjoys working with data, solving problems, and learning how customer experience impacts business performance.

Role Responsibilities

• Support the preparation of Voice of Customer (VoC) and customer experience reports to identify opportunities for improvement.
• Collect, organize, and analyze customer feedback from surveys, reviews, support interactions, and other customer data sources.
• Monitor customer experience and operational performance metrics to identify...