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CX Operations & Efficiency Lead

Company

Shopee

Location

, , philippines, , , philippines

Posted

May 30, 2026

Position Overview

Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR) 
Work with internal stakeholders within CS and SPX to improve efficiency & quality 
Support workforce short / mid-term planning against volume forecasts and key change milestones 
Support process improvement; SOP development across SPX CX 
Assist in delivering key analyses and P0 projects 
Routinely provide management report on operational and strategic KPIs 
Performs other related duties as assigned 
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CX Operations & Efficiency Lead

Position Overview

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