Operations Manager

What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver an Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

Responsibilities

• Devise effective plans on how each Teammate and Team Leader could reach their targets.
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly.
• Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses.
• Gain the trust and respect of your team members, which incl...