About The Company

DiDi Global Inc. is the world’s leading mobility technology platform offering a wide range of app‑based services across Asia‑Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other shared mobility services as well as auto solutions, food delivery, intra‑city freight, and financial services.

Team Overview

In the Customer Experience area, our team of hundreds works to strategically manage customers’ experience throughout their journey. We focus on key experience principles, including behaviors, mindset, processes, and metrics that protect customer experience while generating business value. This role is part of DiDi Global’s Vendor Strategy, ensuring the CX team has the necessary services and tools.

Role Responsibilities

• Lead the development and execution of global strategies for CX vendors (BPOs, call centers, systems, tools, and carriers) to ensure optimal coverage,...