Key Responsibilities Security Monitoring & Alert Triage Monitor and triage security alerts and platform health notifications from SIEM (Microsoft Sentinel), NIDS, NMS, and OT-specific security platforms (Nozomi Vantage, Claroty SRA). Perform initial classification of alerts based on severity, asset criticality, and business impact, ensuring timely action in line with customer SLAs. Continuously monitor threat detection (MDR) and platform health (CCM) queues across assigned customer accounts during shift. Investigation & Incident Handling Conduct initial investigation and basic correlation of security events following documented SOPs, playbooks, and runbooks. Enrich alerts with contextual data — asset information, past incident history, known threat indicators — and update ticketing systems (ServiceNow, iTop) with structured case notes. Identify and escalate complex security incidents, advanced threats, or platform issues to MDR L2 or CCM L2 teams with full context and documented handof...