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- Provide first and second-level IT support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers and servers.
- Manage user accounts, permissions, and access controls.
- Monitor and maintain network, firewall, antivirus, and backup systems.
- Respond to cybersecurity incidents and investigate suspicious activities.
- Conduct vulnerability assessments and implement security improvements.
- Ensure compliance with IT security policies and best practices.
- Perform system patching and software updates.
- Install, configure, maintain and support POS and ERP systems to ensure smooth business operations.
- Implement and maintain IT security systems to protect the organization's infrastructure and data.
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