Job Overview

We are seeking a highly organisedand results-driven Operations Manager to oversee daily operations, streamline processes, and ensure operational efficiency. This role requires strong leadership, stakeholder management, and the ability to deliver seamless operational support while aligning with client expectations and contractual obligations.

Duties and Responsibilities

• Act as the primary point of contact for client stakeholders, ensuring clear communication and strong partnership.
• Monitor workflows, identify bottlenecks, and implement improvements to enhance efficiency and customer satisfaction.
• Proactively address operational challenges, escalating critical issues while maintaining transparency with the customer.
• Provide regular performance reports, highlighting achievements, risks, and opportunities for improvement.

Requirements

• Bachelor’s degree in Information Technolog...