Mercier Consultancy is excited to offer a position for a Czech Speaking Customer Support Representative for Booking.com, with a paid relocation package to Athens, Greece. This role is ideal for individuals fluent in Czech who are passionate about delivering outstanding customer service in the travel and accommodation sector.

Key Responsibilities

• Provide customer support to Czech-speaking clients of Booking.com via phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and resolution of any issues encountered during their experience.
• Handle complaints professionally and efficiently to ensure high customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with relevant departments to address client needs and improve service quality.
• Stay updated on Booking.com’s policies, offerings, and industry trends to provide knowledgeable support.
...