Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.

In this position, you will assist Czech-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.

Responsibilities

• Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels
• Help clients with reservations, modifications, cancellations, and general travel questions
• Resolve issues promptly and professionally to maintain high customer satisfaction
• Keep detailed records of interactions and transactions in the company database
• Work coll...