Lead Business Analyst – Microsoft Dynamics 365 CRM

Contract, Inside IR35, Hybrid working (London or York)

CRM & Contact Centre Transformation

We're looking for an experienced Lead Business Analyst to play a key role within a large-scale CRM & Contact Centre Transformation programme. You'll lead a team of Business Analysts, working closely with business and technology stakeholders to define, analyse and deliver high-quality requirements across Microsoft Dynamics 365 CRM and Contact Centre as a Service (CCaaS) solutions supporting multiple business areas.

Key Responsibilities

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  Lead business analysis activities across CRM and CCaaS initiatives, capturing and documenting both business and technical requirements.

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  Guide the design of end-to-end business processes, including integrations between sourc...