We are seeking a highly experienced CRM Techno-Functional Consultant to lead enterprise Customer Engagement, AI Copilot, Power Platform, and integration initiatives across Microsoft Dynamics 365, Microsoft 365 Copilot, Copilot Studio, HubSpot, Azure AI, and Power Platform technologies.

The ideal candidate combines business consulting expertise with deep technical capabilities to design, implement, validate, integrate, and optimize modern CRM and AI-powered business solutions. This role requires experience delivering customer engagement solutions, automating business processes, integrating third-party platforms, and implementing enterprise-grade AI agents with governance, observability, and quality assurance frameworks.

The consultant will support initiatives involving Dynamics 365 Sales, Customer Service, Dataverse, Power Automate, Azure Logic Apps, HubSpot integrations, Power BI analytics, Microsoft Copilot, Dynamics 365 Copi...