Description
Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a DA and DSP experience Specialist, you’ll build connections, help partners put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years. You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross-functionally to address key improvement opportunities. You will also conduct roundtables with partners to keep a pulse check on sentiment.

Key job responsibilities
- Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
- Be the voice of the DA and DSP in Amazon SA