Front Office Operations

• Assist guests with check-in, check-out, cashiering, and room key issuance.
• Prepare guest arrivals by reviewing arrival lists, updating systems, and arranging welcome amenities for VIPs and repeat guests.
• Deliver excellent guest service by recognizing members, repeat guests, and VIPs while ensuring their needs are met.
• Coordinate with other hotel departments to fulfill guest requests efficiently.
• Maintain accurate guest records, including repeat guest history and reservations.
• Promote hotel facilities, food & beverage outlets, and inter-hotel services to maximize revenue.
• Handle guest inquiries, complaints, phone calls, mail, and messages professionally and courteously.
• Ensure guest privacy and confidentiality, monitor credit matters, and report suspicious activities to Security or the Duty Manager.
• Maintain thorough knowledge of hote...