Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Requirements

• Native Danish speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset to tackle challenging customer issues.