A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Responsibilities

• Handle inbound and outbound calls & manage email queries.
• Analyse requests and make judgments based on checklists, rules, and policy.
• Validate and audit abnormal claims based on policy.
• Route requests to appropriate departments based on policy and approval requirements.
• Check and validate warranty claims.
• Request approval, and/or Escalate to level 2 teams when required.
• Monitor and improve aging items: identify common errors and issues to management, resolve concerns, close pending claims by coordinating with parties...