Synopsis: The Service Innovation Data & Analytics Officer is the data backbone of the Service Innovation portfolio within Product & Hospitality. The role turns operational, guest and service data—from OCR forms, NPS / verbatim surveys, Skypad, Panasonic IFEC, catering systems and culinary planning tools—into trusted datasets, Power BI products and AI‑driven insights that leadership, Product, Brand and Hospitality teams can act on.

• Build and maintain Power BI dashboards across the portfolio: NPS / OCR, catering performance, Skypad usage, F&B KPIs, IFE / connectivity, menu compliance and project performance.
• Own data models, DAX measures, row‑level security, refresh schedules and report documentation.
• Translate stakeholder questions into clear, decision‑grade visuals; iterate based on user feedback.

• Engineer and auto...