SUMMARY AND PRIMARY OBJECTIVES

The Data Analytics Specialist is responsible for analyzing and interpreting data to support IT support operations and improve service delivery. This role involves gathering and analyzing data from various sources, generating reports, and providing actionable insights to enhance the efficiency and effectiveness of IT support services. The specialist will work closely with the IT team to identify trends, optimize processes, and drive data-informed decision-making.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

Data Collection and Management

• Gather data from various IT support systems, databases, and tools.
• Ensure data integrity and accuracy by performing regular data validation and cleaning.
• Maintain and manage data repositories for easy access and retrieval.

Data Analysis and Interpretation

• Analyze data to identify trends, patterns, and anoma...