About the Role

We are hiring a Data Centre Technician acts as the technical liaison between technology teams and the data center environment, supporting troubleshooting, documentation, escalation, and maintenance of infrastructure systems. The role also involves improving processes, introducing automation, and independently executing small projects while supporting larger local initiatives.

Role Summary & Responsibility :

• Understand internal customer problems and provide technical solutions in a timely manner.
• Understand customer urgency and sensitivity of problems.
• Communicate clearly and confidently with internal customers.
• Work well within a demanding customer environment and ensure customer satisfaction.
• Maintain strong adherence to processes and act as a process champion.
• Participate in the installation, monitoring, maintenance, support, and optimization...