Job Description:
The Data Center Operations Technician II is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Operations Technician II's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions:
Customer Support:
- Provide timely resolution and/or escalation of customer issues.
- Maintain a professional attitude and conduct while in the performance of the data center duties.
- Deliver proactive updates to customers and teammates as necessary.
- Immediatel...