Responsibilities

• Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines.
• Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations.
• Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption.
• Complete assigned support tickets efficiently while developing familiarity with relevant procedures.
• Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE).
• Handle routine physical demands, such as lifting moderate weights, climbing ladders or stairs, and working under data center environmental conditions like noise and heat.
• Support frequent standing, walking, lifting, and working at ...