Description We are looking for a detail-oriented Data Entry Clerk I to support hotline operations for a Local Government organization in Baltimore, Maryland. This Contract position focuses on handling incoming calls, entering and updating information with accuracy, and helping connect clients with the appropriate services and resources. The ideal candidate is organized, detail-oriented, and comfortable balancing data entry tasks with customer service responsibilities in a fast-paced environment.

Responsibilities:
• Manage hotline-related tasks by following established service procedures and ensuring each interaction is handled consistently.
• Enter client information into the database with a high level of accuracy and attention to detail.
• Coordinate and book appointments within the system to support timely access to services.
• Direct incoming calls to the appropriate clinic personnel based on the caller’s needs.
• Escalate customer issues, concerns, or compla...