Responsibilities

• Handle daily processing/data input of customer requests on a timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on a timely and accurate basis.
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request or any issues pertaining to request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti‑Money Laundering).
• Perform ad‑hoc assignments given by Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process‑related issues and suggestions ...