Responsibilities

+ Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities.

+ Participate in all phases of the order process to ensure customer satisfaction and timely completion.

+ Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations.

+ Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner.

+ Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience.

+ Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements.

+ Monitor and manage team dashboards and views to complete tasks and kee...