Position Overview
A client of Innova Solutions is immediately hiring for an IT Help Desk Support Consultant
Position type: Contract to hire
Duration: 12+ Months
Location: Mechanicsville, VA 23116 (onsite)
As an IT Help Desk Support Consultant, you will:
Provide Helpdesk Support:
Fields calls as needed from end users as part of the helpdesk phone queue. Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system. Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity. Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow. Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day...