Job Description
Our client, a leading telecommunications and technology company, is seeking an experienced Data Network Engineer to join their Managed Service Assurance team on a fully remote, contract basis. This is a staff augmentation engagement supporting an ITIL Tier 3 engineering team that resolves escalated network issues across Cisco, Cisco Meraki, and Fortinet platforms for managed services customers. The ideal candidate will bring vendor-level hands-on expertise and strong verbal and written communication skills, as they will be expected to step in with minimal ramp-up time and coordinate directly with their manager during on-call rotations. If you believe you are the right fit for the role, we welcome you to apply!

Key Responsibilities
-Receive and resolve escalated engagement tickets from Tier 1/Tier 2 support teams, serving as the first layer of engineering (ITIL Tier 3) for managed services customers
-Diagnose and troubleshoot complex network issues acro...