Description
Data Operations Supervisor

We are seeking an experienced Data Operations Supervisor to lead a team while overseeing membership data operations, dues processing, quality assurance, and reporting. This role combines team leadership, data management, customer service, and process improvement in a fast-paced membership environment.

Key Responsibilities

+ Supervise, coach, and support a team of 5 Analysts.

+ Monitor membership data entry, dues processing, and reconciliation activities for accuracy

+ Conduct audits and quality assurance reviews of membership and payment records

+ Serve as a resource for policy interpretation, eligibility requirements, and membership-related questions

+ Handle escalated member concerns and provide resolution support

+ Partner with internal teams and external vendors on database, system, and reporting issues

+ Support nonprofit database and other database-related p...