**What you will do**

**Data Analysis & Insights**

**Develop methods, processes, and systems to consolidate and analyze large qualitative and quantitative datasets (support case data, escalation data, retrospective feedback, telemetry, etc.) to generate trends and actionable insights.**

**Perform exploratory data analysis (EDA) to identify patterns, anomalies, and root causes that drive improvement opportunities across CEE operations.**

**Design and conduct experiments to test hypotheses, validate assumptions, and measure the impact of business initiatives.**

**Machine Learning & AI**

**Apply statistical and machine learning techniques to develop predictive and classification models that solve moderately complex business problems.**

**Leverage Natural Language Processing (NLP) and modern ML techniques to extract insights from unstructured text data, including support cases, knowledge base articles, and customer interactions....