Role Overview

The Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency. This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.

Key Responsibilities

Team Leadership & Management

• Lead and supervise a team of data specialists with effective task allocation and performance monitoring
• Conduct regular 1:1s, provide mentorship, feedback, and support career development
• Ensure team discipline, adherence to policies, and a professional work environment
• Manage attendance, leave planning, and team availability

Operations & Delivery

• Oversee daily BAU ope...