Manage DGT escalated handling

Scale end to end digital operations

Oversee delivery of reports and insights that analyze business functions and impact

Define, develop and own initiatives that remove blockers and improve overall performance of the digital operations team

Develop and implement quality controls & departmental standards to ensure data quality & accuracy

Accountable for operational and customer experience (NPS) outcomes in their specific end-to-end customer episode

Drive closure of critical deliverables to achieve / improve service level performance

Work with different service operations teams to close the loop of VOC and operational issues

Represent the “voi...