Responsibilities

Maintain daily communications with customers to ensure resolution and proper follow-up, leading customer satisfaction

Perform problem diagnosis/resolution at customer sites and remotely. Perform trial run of systems to ensure performance meets the established specifications

Perform hardware/software installation, system configuration, quality test, and documentation according to Radiology, and Stratus defined processes

Perform functional inspections of installed systems (remote and on-site) including data monitoring and validations to minimize errors according to Radiology, Workflow and Consulting Services defined processes

Provide feedback concerning workflow issues, performance or other issues and make recommendations for service/tools improvements

Generate customer reports such as progress, verifications, and exceptions

Lead or participate in process improvement initiatives

Other duties as assig...