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Data & Technical Support Officer (Outsource)

Company

ADIB

Location

United Arab Emirates, United Arab Emirates

Posted

June 24, 2026

Position Overview

Role : Data & Technical Support Officer (Outsource)
Location : Abu Dhabi

Role Purpose:
 

Role is responsible for ensuring the effective operation, quality, and governance of GPPD document management and retention systems, with a strong focus on iServer and Munazzam. The role serves as a key liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures.


Key Accountabilities of the role
 

  • GPPD Systems Management & IT Coordination- Act as the primary GPPD SPOC for all system‑related matters concerning iServer, Munazzam, and document retention platforms.
  • Coordinate with IT teams on:System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies.
  • Conduct quality checks (QC) of published policies and procedures to ensure accuracy and con...
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