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In this role, you will:
• Architect, design, and mature the ServiceNow CMDB, including class models, relationships, attributes, and lifecycle states.
• Lead the transition toward a fully CSDM‑aligned CMDB, ensuring data structures support service-aware operations.
• Enable CSDM-driven enhancements and develop ITOM-centric Service Mapping, ensuring accurate end‑to‑end visibility of service dependencies.
• Configure the Identification and Reconciliation Engine (IRE) to manage multi-source data ingestion effectively.
• Standardize CMDB data, driving improvements that:
o Improve precision of service impact analysis.
o Unlock advanced automation capabilities such as alert self‑healing and agentic workflows.
• Oversee CMDB health, normalization, reconciliation, governance, and data quality initiatives.
• Partner with Infrastructure, Network, Cloud, Database, and Application teams to understand environments and ensure accu...