Primary Role
Provide onsite support to the Datacentres in Dublin on a call out rota covering 24/7
Monitor and Respond to ALL trouble tickets and work orders generated by the Ticket System within specified SLA times. P0 - 10 hours, P1 - 44 hours, P2 - 96 hours.
*
* For P1 and P2 ticket priority, Time to Work Completion is measured using
* (1) Calendar Days if the ticket type is Repair,
* (2) Business Days if the ticket type is Maintenance.
Respond to call out within 15 mins of initial call and arrive on site within time agreed.
Carry out 1st line maintenance of network elements as required / instructed.
Assist with network integration and configuration activities as required.
Carry out and / or assist with all installations of network equipment as necessary.
Liaise with 3rd party vendors / operators.
Ensure relevant issues are communicated to the point of contact as necessary.
Follow Site Access and/or Permit to Work ...