About the job DBA (Oracle, Golden Gate) (Contract)
Ensure the organization's competitive advantage and growth by delivering high-quality Service Operations, maintaining system availability, optimizing support processes, and leading the operations team to uphold service excellence.
Manage complex incidents, oversee daily service operations, and coordinate with internal and external teams to resolve issues while ensuring SLA compliance.
Analyze operational data to identify inefficiencies, develop streamlined procedures, and enhance service performance while reducing disruptions.
Work with technical teams to resolve service‑related product issues, perform root cause analysis, and implement long‑term corrective solutions.
Maintain accurate documentation of processes and proactively drive automation and optimization initiatives to improve operational efficiency.
Remain available for after‑hours support and escalations, and e...
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