Delivery Operations Specialist

Work Set‑up: Hybrid

Responsibilities

• Lead a team of subject matter experts or technical specialists to meet daily customer service objectives.
• Manage short‑term activities and ensure processes are executed effectively to maintain service quality.
• Resolve complex issues that require research, judgment, and best‑practice consideration.
• Communicate and update other leaders to maintain alignment and operational stability.
• Oversee service delivery across multiple channels to ensure positive customer relationships and continued engagement.

Schedule & Location

Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

Qualifications

• At least 3 years of relevant experience in Trade Promotions
• At least 1 year of supervisory experience