Responsibilities

• Maintain accurate and up-to-date records of customer accounts, including contact information, payment terms, and outstanding balances.

• Proactively contact customers via phone, email, or other communication channels to follow up on overdue payments and resolve any outstanding issues.

• Investigate and resolve billing discrepancies or disputes promptly and effectively, coordinating with the sales and admin teams as necessary.

• Monitor and analyse accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.

• Develop and implement strategies to improve the collection process and reduce the occurrence of overdue accounts.

• Negotiate payment arrangements or alternative solutions for customers facing financial difficulties, while protecting the company's interests.

• Prepare regular reports on debtors' status, collection...