Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes.
We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Essential Duties and Responsibilities:
Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord's procedures, client specifications and in compliance with the FDCPA and State Regulations
Consistently represent Concord in a professional manner
Locate customer contact information using various databases and systems (skip-tracing)
Document all interactions with customers and update applicable account...